I. General

1. The sales contract is concluded between the Store Customer and the instructed store manager
Synapsa Studio – Piotr Kolanko NIP: 6852255840.
2. The condition of the order is to read the rules of the store and its acceptance.
3. Making a purchase in our store we provide a sales contract with regulations and consumer rights
of the European Union.
4. Orders in the store can be made 24 hours a day.
5. The realization of orders takes up to 10 business days from the moment the payments are
transferred to the Store’s bank account.
6. To place an order, select the product that interests you; go to the basket and finally go to the final
realization stage of the order.
7. It is necessary to complete the order in the ‘Your Basket’ tab which requires contact details.
8. Until the payment option has been approved, the customer has the right to make modifications in
the order and contact details.
9. An approval of the transfer is completed by clicking the “Pay by card or with a PayU account”
button which then transfers you to the PayU website. Then selecting your method of payment by
bank transfer, you will be directed to a page with data for the transfer. In this case, please provide
your name and order number in the payment title.
10. After choosing a payment method and paying for your order and posting payments, the
Customer will receive an e-mail confirmation of the conclusion of the contract, along with detailed
transaction information and pdf content including the regulations.

II. Shipments and returns

1. Parcels (packages) are sent within 10 business days of receiving payments and sent with UPS DPD
services or by regular mail. Shipping within Poland is free, shipping outside Poland – the cost is determined individually (depending on the size of the order). Returns can be made up to 14 business
days, without giving a reason for the return.
The Delivery Time is about 3 to 10 business days.
This is due to the fact that:
– we do not conduct mass production,
– items are hand-made
– we pay attention to the quality of workmanship,
– we approach each order individually.

The delivery time is counted from the payment.
2. Payments for orders can be made in the following ways:
– through the PayU online fast transfer system
– by bank transfer to the account: ING Bank Śląski S.A. 76 1050 1458 1000 0097 0073 3422
To avoid any delays associated with the identification of the transfer, the title of the transfer should
include the order number and the customer’s name. The order will be completed after receiving the
full payment for the order.
3. If the customer chooses the option of payment by bank transfer or payment card, the duration of
the order is counted from the date of the bank account transfer or the seller’s settlement account
receipt.

III. Payment security

1. We have chosen one trusted system of payment so far, by the name of PayU. You can find more
about the security of payments covered by this platform here:
https://www.payu.pl/metody-platnosci
To this method of payment we have added a direct transfer to our account. Here too you can count
on professional services.
Remember that we are here for you and we want to resolve any doubts quickly.
Available forms of payment, which payments can be made with:
Credit cards:
Visa
Visa Electron
MasterCard
MasterCard Electronic
Maestro

IV. Return Regulations

1. The buyer who has concluded a long distance contract with us may cancel his order within 14
days without using any excuses. The buyer is obligated to send the returned goods to the seller’s
address within 14 days from the date of the withdrawal at the latest (including the proof of sale or
receipt). A non-refundable refund produced at the buyer’s special request, with access to it through a
specification or service to meet individual tastes and needs (e.g., to limit changes in related
materials, size, color, etc.)

V. The policy of personal data protection

The policy of personal data protection on the website (www.kwiatypaproci.pl) is in accordance with
The RODO Act on the protection of personal data 10.05.2018
For the sake of our clients, we present a few points regarding the privacy of their personal data
(hereinafter referred to as the “Political Policy”).

1. General information
Choose a policy for determining the rules and data protection provided by clients in relation to their
use by the website www.kwiatypaproci.pl
2. The administrator of your personal data on the website is Synapsa Studio – Piotr Kolanko with its
registered office: ul. Kolejowa 10 A, 38-200 Jasło. NIP 6852255840, REGON 366430406,
hereinafter referred to as “ADO”.
3. The personal data of our clients is only supported for the purposes of our services, sending
packages, sales configurations and newsletters, if our users are subscribed to them.
4. ADO processes personal data for the following purposes that the customer may choose:
Provision services offered in the Store
The realization of your orders
Direct marketing of the services offered, other than the newsletter
Newsletter submission
A sales contract or actions taken at your request, aimed at its conclusion (art.6 ust.1 lit.b RODO)
We have a legal obligation, e.g. related to accounting (art.6 ust.1 lit.c RODO)
Your consent expressed in the Store (art.6 ust.1 lit.a RODO)
Service contract or action taken at your request to conclude a service contract (Art.6 ust.1 lit. B
RODO)
Our legitimate interest in having your data processed in order to establish, assert or defend any
claim (Art.6 ust.1lit.f RODO)
Our legitimate interest in conducting direct marketing (art. 6 ust. 1 lit. f RODO)
Our legitimate interest in processing data for analytical and statistical purposes (art. 6 ust. 1 lit. f
RODO)
Our legitimate interest to examine customer satisfaction (Art.6ust.1lit.f RODO)
Voluntary, but in some cases may be necessary to conclude an agreement.
no possibility of registering in the store
lack of possibility to use the Shop’s services
no possibility of making purchases in the Shop
no possibility of receiving information about promotions or special offers offered in the Store
at any time
we no longer have a legal obligation to process your data
the parties are no longer able to establish, assert or defend any claims related to the contract
concluded by the Store
you will revoke your consent to the processing of the data if it was the basis of the processing
your objection to the processing of your personal data will be accepted – where the processing of
your data was based on a legitimate interest of the controller or where the data was processed for
the purpose of direct marketing, including profiling

access to your personal data information,
their corrigenda,
deletions,
processing restrictions,
to request the transfer of data to another controller,
to object to the processing of your data at any time:
for reasons related to your specific situation – to the processing of personal data concerning you,
based on Art.6 ust. 1 lit.f RODO (i.e. on the legitimate interests pursued by the controller),
including profiling under these provisions,
where personal data is processed for the purposes of direct marketing, including profiling, to the
extent that the processing is related to such direct marketing.
are stored in the memory of your device (computer, telephone, etc.).
enable you, among other things, to use all functions of the Shop
do not change the settings of your device
delete cookies
block the use of cookies in the future
remembering information about your session
statistical
marketing
sharing the Store’s functions
Firefox
Chrome
Safari
Internet Explorer / Microsoft Edge
a provider of software needed to run an online store
person delivering the goods
payment provider
accounting office
hostess/host
entity facilitating the optimization of the Store
people cooperating with us on the basis of civil law contracts, supporting our current activities
provider of a business facilitation software (e.g. accounting software)
the provider of technical support
mailing system provider
marketing services provider
the provider of statistical services
Logistiko Sp. z o.o.
R2G Polska Sp. z o.o.
relevant public authorities to the extent that the Administrator is obliged to make the data available
to them

What are your rights?
The right to request ADO to access, correct and delete personal data;
the right to request the ADO to restrict processing;
the right to transfer personal data obtained on the basis of your consent to another entity;
the right to object to the processing of your personal data when sending business messages, as a
consequence of which the ADO will immediately stop processing your personal data for these
purposes;
the right to request information from an ADO concerning the processes, purposes and nature of the
processing of personal data, including information on potential recipients of personal data outside

the ADO. General information on the processing of personal data is included in this Policy;
the right to lodge a complaint with the personal data processing supervisory authority, i.e. the Data
Protection Authority.

(1) With the processing of your personal data on the basis of consent, you have the right to
withdraw your consent at any time. Withdrawing consent to the processing of personal data shall
not affect the lawfulness of the processing, which was performed on the basis of consent before its
withdrawal.
In order to revoke your consent you must send the relevant information by e-mail to
biuro@kwiatypaproci.pl.
(2)The person who the data belongs to is not subjected to automatic decision making, including
profiling.
(3).In case of any doubts related to the processing of personal data or in order to exercise your
rights, one should contact ADO by e-mail to biuro@kwiatypaproci.pl or by regular mail to
the following correspondence address: Piotr Kolanko – Synapsa Studio, 10a Kolejowa
Street, 38-200 Jasło.
(4). Links to other websites appear in our shop. Other websites have their own data protection
regulations, which we recommend to read.

VI. Rules of using the service

1.Sign up for our service. Of course you can also shop as a guest, but then you will miss out on
many promotions and discounts. We like to take care of our regular shoppers.
2. We have placed an installment plan on the PayU system for you! Now you can finally buy your
dream product and not worry about your account balance.
3. Place your order number or your name in the transfer title – this will speed up our work
recognition, which will make your dream product come to your home faster.